EXCHANGES AND RETURNS Terms and Conditions Goods sold are non-refundable. Exchange with receipt is allowed once on each initial purchase. A credit note (12 month validity) will be issued if there is no suitable replacement. A Store Credit cannot be redeemed for cash. Return requests are to be made within five days from the date of receipt of the merchandise. All merchandise must be unworn, unused and original condition. All original tags must be attached. Cultstatus has the right to refuse return of goods that do not meet Cultstatus' Return Policy requirements. All Jewellery, scarves, sunglasses and sale items are final sale. Shipping and handling costs are not refundable. Customer will be responsible for all shipping & re-shipping charges for exchanges. Insurance is recommended for all return shipping as Cultstatus can not be responsible for goods that may be lost or damaged during return shipping. This policy does not affect your Statutory Rights (Australia). How to return an item. 1. Email us at info@cultstatus.com.au to receive a Return Merchandise Authorization (RMA). Please be aware that the issuance of a RMA does not guarantee the goods will be accepted. You will be notified of acceptance once the goods have been returned and inspected. PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchaser's cost. Cultstatus is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for a RMA. 2. Please print out the email containing RMA and include that with your full name, address, phone number, email address and reason for return. 3. Merchandise must be shipped securely packaged, pre-paid, insured, and must be received by cultstatus.com.au within 5 (five) days of receipt of RMA for domestic orders, and 14 (fourteen) days for international orders. Merchandise must be sent to the following address: CULTSTATUS 66 King Street Perth WA 6000 AUSTRALIA Attn: Internet Returns (RMA#) We recommend that return items are shipped via a service with online tracking . We also recommend all tracking numbers of return packages be recorded and safely stored for proof of delivery. Cultstatus does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled. Please also note that Cultstatus cannot accept any packages that are sent Cash/Check on Delivery (COD). *Please note that RMA# must be legibly written on outside of package to insure proper and timely handling of return(s). Goods will not be processed/refunded without an RMA#. 4. An email response will be sent to you regarding the status of your return. We will process your request within five business days upon receiving the package. 5. If the return is approved, the item will be exchanged with requested item (if available) or a credit note will be issued. Shipping charges and import duties are not refundable.